Troubleshooting the Quark Docurated Client Application

Product: Quark Docurated (QD)

  Applies To: QD Client App

Summary: It is required to restart the application if one of the following scenarios occurs:

• The application hang state is not working
• Documents are not syncing on Docurated
• On machine restart, the client application does not start successfully

Steps to Restart the Docurated client application:

• Go to Windows Services.
• Give the administrator permissions to the Docurated service
    Open System Services->Docurated Client Service and click on "Properties”.

• Click on the "Log On" tab and change the logon user and set it to "This account" and enter your credentials (your admin account credentials) and click Apply.

• Now, stop the Service.

• Open Task Manager and kill all Docurated applications that are running

• And start the Service again